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MSL Master develops and sells the following Product(s): Chinese Learning Pen.

Chinese Learning Pen is a digital device, a tool for reading printed books which are integrated with a special technology. 

The combination of Product(s) and/or books in an Order is always subject to availability and MSL Master may, in its sole discretion, choose to offer the Product(s) and books both separately and in predetermined bundles in the Store.

The Product(s) comes with a limited one (1) year warranty, this period starts the day after you took possession of the Product(s). During this period, MSL Master warrants that each Product will be free from material and workmanship defects under normal use in accordance with MSL Master published Chinese Learning Pen User Guide. MSL Master reserves the right to reject any warranty claim from persons failing to provide valid proof of purchase from MSL Master.

To make a warranty claim, you must within a reasonable time after the date on which it discovered, a defect, notify MSL Master by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.  providing a description of the defect. However, claims must be made no later than one year after you took possession of the Product(s).

If MSL Master finds that the defect is covered by the limited warranty, MSL Master may at its own discretion, and depending on the nature of the defect and other relevant circumstances, offer (a) repair or (b) replacement. Certain out-of-the-pocket expenses which you must bear may occur, such as shipping the Product(s) to MSL Master’s office.  At MSL Master’s sole discretion, refurbished Product(s) may be used as replacements. MSL Master warrants that the repairs will be performed in a competent and workmanlike manner and that all parts used to repair or replace your Product will be free from defects in materials and workmanship for a period of ninety (90) days.

MSL Master may, at its discretion, offer a partial or full refund for the defective Product(s). The remedies set out in this page shall be the only liability of MSL Master in case of defects in the delivered Product(s).

There is no warranty for Product(s) that have been (i) modified, altered or adapted without MSL Master’s prior written consent, (ii) maltreated or used in a manner not compatible with the instructions in Chinese Learning Pen User Guide or reasonable normal care, (iii) used with third party equipment and/or software not provided nor approved by MSL Master, to the extent the problem is attributable to such use, (iv) relocated, to the extent that defect are attributable to the relocation, or (v) repaired by unauthorised third party. The limited warranty is not extended to defects caused by wear and tear.